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AlphaSunglasses Customer Service - About Us

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FREE DELIVERY FOR
OUR UK CUSTOMERS
UP TO 1/3 OFF GENUINE
DESIGNER SUNGLASSES
FREE DAMAGE COVER
FOR FIRST SIX MONTHS*

AlphaSunglasses is an authorised & accredited retailer of Ray-Ban and Oakley sunglasses. Our sunglasses are held in stock at our South Cheshire fulfilment centre.

At AlphaSunglasses, our mission is to achieve the highest standards of customer service and industry expertise.

CEO David Bithell says: "We want our customers to be completely happy with any sunglasses purchase, or any glasses repair made at AlphaSunglasses or our sister site AlphaOmega. If any customer has any concern with our service or products they need only contact us and we will do our utmost to put things right. No quibble, no fuss, no charge."

Your statutory rights are not affected by this offer.

Free Delivery*

With AlphaSunglasses you get free delivery within the UK — no matter what you spend. Order before 3pm and we will do our very best to get your new sunglasses delivered the following day. AlphaSunglasses staff will work hard to deliver your new sunglasses order as quickly as possible.

Free Returns*

If you are unhappy with your purchase from AlphaSunglasses we offer free returns across the UK for up to 30 days. Returning your sunglasses is easy — simply contact us by phone, email or letter and we will arrange an exchange or a full refund. Our main aim is satisfied sunglasses shop customers.

Free Repairs**

Buy your designer sunglasses from us safe in the knowledge that if they are broken or damaged within six months of purchase we will have them fully repaired free of charge. This offer is in addition to and not a replacement of the manufacturers' existing warranties.

*Please see our terms and conditions of sale
**Please see our terms and conditions for free repairs

Contact AlphaSunglasses

The staff at AlphaSunglasses are always ready to discuss your order and offer advice. We pride ourselves on customer service, and you can contact us during normal working hours in the following ways:

  • Phone: 01270 509242
  • Email: info@alphasunglasses.com
  • Post: AlphaSunglasses, Unit 6 Macon Court, Herald Drive, Crewe, CW1 6EA
 
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